Warum O2

Port number

Hello O2 Please release my number. I need to change my service provider.


Lösung von o2_Tobias 15 January 2020, 09:24

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2 Antworten

Hi @parnal,


thanks for your request, even though I regret your decision.


I have just released your number. You will receive a confirmation by SMS in the next few minutes.


Please contact now your new provider to order the porting of your number. As we will charge you with a porting-fee of 24,95 €, please make sure that you have this amount as credit on your o2-prepaid-card.


If you still have a certain amount left on your card after the porting, you can request the transfer of your credit to your bank account by using this document: credit pay-off


I hope I could help you with this information.


Loving greetings,


Hi @parnal,


I hope I could help you with the information I gave you.


If you still have any further questions, please contact us here in our English community.


Loving greetings,


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