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Dear O2, 

I never ordered and never used O2 musik paket.

But i found you started to charge me from 30.10.2021.

I want to cancel this paket. And how can i get my money back?

Thank you.

 

edit o2_Tobias: moved from o2online to our English Community

Hi @Pigeon, 

welcome to our English Community. Nice to meet you here. 

I regret that the o2 music-package was charged without your wish. Please be aware that this package has to be confirmed by SMS and you receive also a confirmation after the subscription. 

Please follow the advice given in this article: 

If you have any further questions, just let me know. 

 

Loving greetings,

Tobias

 

Hi Tobias, thank you for your answer. i have canceled it.

But i think the charge should be given back to me! 

How should i do ?

Hi @Pigeon, 

thanks for your quick reply. 

Nice that you already could cancel the subscription. I have now given a credit for your prepaid-card. 

I hope you agree to this solution. 

 

Loving greetings,

Tobias

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