Plus I’m on a Prepaid sim - but this shouldn’t be the issue correct? Pay as you go sims in the UK still work on there apps as you can top up via there app. Not sure if it’s the same here though?

Good morning @majed a,
Welcome to the O₂ community!

Thank you for reaching out to the community with your question.  
 

At the moment there is downtime, It should work again in the course of the day. 
 

But the error message sounds a bit different from mine. Have you registered your phone number on My O₂? 

Beste regards | RhobarDerIII 

Hello @majed a,

The login to My O₂ is working again, were you able to login meanwhile?

Best regards | RhobarDerIII 

Hi! Everything works now. But I ran into a different problem!!! I accidentally tapped on the button that says to keep your number and leave o2 to join a different provider. Something like this, and I need to cancel it because it has a few days before it changes I think?

How can I cancel this? I didn’t mean for this to happen :(

Hello @majed a,

First of all, did you enter anything for the porting? If no, I would still call customer service.

Have you received a confirmation for the porting? If yes, then you have 5 days left, if no, then you can do the following: So call tomorrow the english customer service under: 089 66 66 30 08 1 Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays.

Best regards | RhobarDerIII

Hi, ok thanks. I have a prepaid sim and I only have about €5 left in it, how much is the rate for the number? Or is it free.

Hey @majed a,

As far as I know, I'm not entirely sure: at fixed network price, since you are calling from the mobile network, it will be 60 cents I believe.

Best regards | RhobarDerIII 

Hey @majed a,

I'm glad to see that an o2 community member has already been able to help you so well. Is there anything else I can do for you at this point?

Greetings,
Flo

Hi, thanks but all my issues are sorted Thanks for the help