Hello
I was in an O2 shop to ask about an option. I have been told that It needs to be activated and my signature was needed. I discovered the day after that many changes were done to my contract: extension and raise of the tariff of the actual number, new prepaid number was added. I was not told anything about those changes there was no request or discussion at all about any of them. I was not given any sim card so that I can know at the moment.
I returned to O2 shop the day after and requested a cancelation. They told me that O2 will give me a respone in 14 days. I also sent a letter to the O2 kundenbetreuung to explain this.
Does someone had the same experience before and could cancel changes ? What else can Ido ?
