Skip to main content
Warum O2
Warenkorb
 Service
Hello Stefan, sorry to speak in english in the middle of another topic. I tried to send you a private message but I don't find how to do it. Please explain me how to do it ☺️, I have no internet since last Wednesday. I got at first verbindung problems (sometimes in the day) and I decided to reset my box. Since that I can't activate my box because my zugangs pin brings me to the error "es konnte kein verbinden" . I would like to double check my pin by private message. I spoke 2 times with the hotline in German and they answered that my box ist kaput (it was not before the reset). They spoke about sending a new box but I don't have any info or ticket and nobody came. My low German level didn't help me to be sure about what I understood from the hotline, do you have acces to the history of my account at the hotline? (Each agent write something after a call? I work in a call center, we do that ☺️) I'm in a "waiting without being sure" situation, please help me  ! ☺️ 



Thanks 



Hi,



it seems that o2 will sent you a new router by post, so you must wait for this and if the router arrive test to connect.



Greetz



Thanks for the new topic and your quick answer.



Did you see by yourself that they will send a box or its an optimistic answer? (No irony ☺️ ).



Thanks again 



Hi,



in my opinon there is a technical mistake and there maybe so many reasons for any mistakes and at any point you must start to find out. So a new router maybe helpfull but it is not the can do the next step to find out.



I can´t see anything because i´m also only a customer. You wrote it in your post that they told you.



Greetz



Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica