Hello @PJG90,

You need your contract number. You can find this on the invoice for the device.

Best regards

I literally said I cannot find any documentation…

Hello @PJG90,

Then call the English-speaking hotline tomorrow and have a copy of your bill sent to you.

Best regards

Once again I have nothing. No documentation. Zero. Absolutely nothing.

My wife transferred the contract over to me, but in doing so - access to the account with all the invoices in was lost as the email to sign up a new customer used the same email address as the previous account.

Considering I had also called the hotline to speak to an advisor, who told me to just “Sign up with My Handy” as opposed to offering any real help since it was close to finishing time, I’m kind of annoyed. I just want to see what and how much is left to pay on this phone.

The contract I have on my account, and accessible. But the phone payments need to be set up for my wife to see how many payments are pending. See my problem?

Anyone from o2 even checking the forums here?

Hey @PJG90,
You are registered here with a cell phone number. If I understand correctly, it's not about this one? (please do not mention any personal data here). 

Which account do the payments for the myHandy contract come from? There should be a number listed there. You can send me this number by private message to @o2_Support. 

Do you have the corresponding four-digit customer code? 

Greetings,
Flo

Hi Flo, it’s been a while since I’ve checked the forum - life kind of got in the way.

In regards to all of the above information, I have searched high and low for any kind of letter, email etc from o2 regarding the original details but it would appear the documentation is no longer here.

It should be possible to find via email address & home address, I can even provide original banking details for the old account?…

Edit o2_Cora 05.01.24: Quote removed

Hey @PJG90,

Please send me a private message to @o2_Support  with the data you have for the myHandy contract. I will then take a look at it. Please check back here once you have sent the message.

Best regards,
Flo