Hi
I bought the prepaid 5.5 giga sim card but I have next to no mobile data. I turned roaming on and off, changed the preferred network type to 3g but nothing helped. I have two friends who bought the same sim and theirs works fine.
Please help,
Nicole
Edit by o2_Katja: Verschoben in unsere Englisch Community
Hi
Welcome to our o2 Community.
Our o2 my service app can support you with connection problems
You can switch to english language after installing the app.
Maybe you can try that before we take any further steps.
Best Regards Matze
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