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My order get canceled


Hi All,

I did order an o2 tariff with smartphone online and i did the payment, 

unfortunately, today i received an email mentioning that DHL could not deliver the shipment, and my order get cancelled. 

 

Any help?

 

Edit o2_Sven 17.03.2023/14:15: Moved the thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

3 Antworten

o2_Ines
  • Moderatorin
  • 5660 Antworten
  • 19. März 2023

Hello @Abeer Alhalabi, welcome at our community.

I am very sorry, that your order could´nt be delivered. Did DHL tell you why?

As the order has now been cancelled, please place a new order. Did you also order a mobilephone contract with SIM Card?

Please make sure that your address ist correct an that your name is written on the doorbell.

Kind regards, Ines.


@o2_Ines Thanks for letting me know, 

yesterday, I received an email about my next month bill even though my order get cancelled, is that right? and when i will be refunded the payment i paid for this order?  


o2_Flo
  • Team
  • 13177 Antworten
  • 27. März 2023

Hey @Abeer Alhalabi,

is the bill called “Rechnungskorrektur”? :) It’s just the information, that your advanced payment will be transfered back. If you have any further questions, feel free to get back to me.

Greetings,
Flo


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