Hi All,
I did order an o2 tariff with smartphone online and i did the payment,
unfortunately, today i received an email mentioning that DHL could not deliver the shipment, and my order get cancelled.
Any help?
Edit o2_Sven 17.03.2023/14:15: Moved the thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile
Hello
I am very sorry, that your order could´nt be delivered. Did DHL tell you why?
As the order has now been cancelled, please place a new order. Did you also order a mobilephone contract with SIM Card?
Please make sure that your address ist correct an that your name is written on the doorbell.
Kind regards, Ines.
yesterday, I received an email about my next month bill even though my order get cancelled, is that right? and when i will be refunded the payment i paid for this order?
Hey
is the bill called “Rechnungskorrektur”? 
It’s just the information, that your advanced payment will be transfered back. If you have any further questions, feel free to get back to me.
Greetings,
Flo
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