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My order get canceled

A
Neuling

Hi All,

I did order an o2 tariff with smartphone online and i did the payment, 

unfortunately, today i received an email mentioning that DHL could not deliver the shipment, and my order get cancelled. 

 

Any help?

 

Edit o2_Sven 17.03.2023/14:15: Moved the thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

    3 Antworten

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • 5701 Antworten
    • 19. März 2023

    Hello @Abeer Alhalabi, welcome at our community.

    I am very sorry, that your order could´nt be delivered. Did DHL tell you why?

    As the order has now been cancelled, please place a new order. Did you also order a mobilephone contract with SIM Card?

    Please make sure that your address ist correct an that your name is written on the doorbell.

    Kind regards, Ines.

    A
    Neuling

    @o2_Ines Thanks for letting me know, 

    yesterday, I received an email about my next month bill even though my order get cancelled, is that right? and when i will be refunded the payment i paid for this order?  

    o2_Flo
    • o2_FloTeam
    • Team
    • 13177 Antworten
    • 27. März 2023

    Hey @Abeer Alhalabi,

    is the bill called “Rechnungskorrektur”? :) It’s just the information, that your advanced payment will be transfered back. If you have any further questions, feel free to get back to me.

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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