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Dear O2 community 

 

I recharged today my 02 prepaid SIM  with 20 € where Dear Sir /Madam,

 

I recharged today my 02 prepaid SIM  with 20 € where 10€  has been ducted from my balance for O2PrepaidS which usually gives me an internet connection for months ( 3.5G) and free calls as well texting message to people in Germany on free of charge. But i do not have internet while my 10€ has been deducted. The phone number is xxx876. Can you please help me ? I urgently need internet now 

 

Edit o2_Sven 06.12.2022/13:35: Moved thread from o2 Prepaid to English o2 Community: Mobile

Edit by o2_Andrea: Rufnummer anonymisiert - Datenschutz

 

Dear @Theos ,

welcome back in our community. 🎄

This is a public forum, please do not post personal information publicly here, it can be seen by anyone. I have anonymized your phone number.

Your o2 My Prepaid S was booked on December 2nd. I see some internet usage for the last few days. Does everything woks fine now?

Kind regards,

Andrea

Dear @o2_Andrea , Thank you for the personal info protection tips . Everything is now work .

 

I take this time to express my sincerely gratiutudes to you for the excellent service 

 

Dear @Theos ,

you are welcome.

If you need further assistance feel free to get in touch with us again.

Kind regards,

Andrea

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