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Money deducted from my balance but no internet

T
Neuling

Dear O2 community 

 

I recharged today my 02 prepaid SIM  with 20 € where Dear Sir /Madam,

 

I recharged today my 02 prepaid SIM  with 20 € where 10€  has been ducted from my balance for O2PrepaidS which usually gives me an internet connection for months ( 3.5G) and free calls as well texting message to people in Germany on free of charge. But i do not have internet while my 10€ has been deducted. The phone number is xxx876. Can you please help me ? I urgently need internet now 

 

Edit o2_Sven 06.12.2022/13:35: Moved thread from o2 Prepaid to English o2 Community: Mobile

Edit by o2_Andrea: Rufnummer anonymisiert - Datenschutz

 

Lösung von Theos

Dear @o2_Andrea , Thank you for the personal info protection tips . Everything is now work .

 

I take this time to express my sincerely gratiutudes to you for the excellent service 

 

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    3 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 8. Dezember 2022

    Dear @Theos ,

    welcome back in our community. 🎄

    This is a public forum, please do not post personal information publicly here, it can be seen by anyone. I have anonymized your phone number.

    Your o2 My Prepaid S was booked on December 2nd. I see some internet usage for the last few days. Does everything woks fine now?

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    T
    Neuling
    • Theos
    • Autor
    • Neuling
    • 10 Antworten
    • Lösung
    • 8. Dezember 2022

    Dear @o2_Andrea , Thank you for the personal info protection tips . Everything is now work .

     

    I take this time to express my sincerely gratiutudes to you for the excellent service 

     

    o2_Andrea
    Einer Person gefällt das
    • o2_Andrea
      o2_Andrea
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 8. Dezember 2022

    Dear @Theos ,

    you are welcome.

    If you need further assistance feel free to get in touch with us again.

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

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