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Mistakenly Cancelation of an unused prepaid data pack

S
Neuling

Hello,

I bought a data pack o2 prepaid M for 17,99€ and mistakenly canceled the package after a few seconds without using it. Now I know I can’t use the data package so could you please help me get a refund? Thank you.

3 Antworten

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • 5537 Antworten
  • 24. Juni 2023

Hello @Sagarika, welcome at our community.

A little confusion between deactivating and unsubscribing can happen quickly. I was happy to refund you the amount. 😊

Kind regards, Ines.

 

Joe Doe
S
2 Personen gefällt das
  • Joe Doe
    Joe Doe
  • S
    Sagarika
S
Neuling
  • Sagarika
  • Autor
  • Neuling
  • 1 Antwort
  • 25. Juni 2023

Thank you for solving this problem! Really appreciate it😀

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • 5537 Antworten
  • 25. Juni 2023

You are welcome @Sagarika 😊 Write us here if there is anything else we can do for youa nd feel free to take a look around our community. Yes, most of it is in German, but there are always many pictures posted in the digitales Wohnzimmer, for example.

Kind regards, Ines.

 
S
Einer Person gefällt das
  • S
    Sagarika

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