Dear O2,
Could you please help me to cancel/inactivate this Unlimited Flatrate service as it was never requested by us and we haven’t received and SMS notification that this service is active and we found it only in the monthly invoice.
Many thanks.
Pavel
Edit o2_Bianca: Neuen Beitrag eröffnet und Kommentar verschoben. So kann er im Englsich bereich bearbeitet werden.
Welcome to the Community
You can manage and block Mehrwertdienste/Drittanbieter yourself under meino2. I have linked an FAQ for you here. If you have incurred costs as a result and you want to make a complaint, you must contact our customer service in Nuremberg in writing:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
Best regards
Steffen
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