Hello! I have bought an additional package for 4gb. But the speed is steel very low. Why? Why I can't call the hotline 24/7?
Edit o2_Larissa: moved from “Mobilfunknetz: Telefonie und Internet” to “English o2 Community: Mobile”
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4GB is not more speed but more data. The speed is dependant on the infrastructure at your location.
You can't call the hotline 24/7 because it is not open 24/7.
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The infrastructure is excellent at our location. At the same location I used my previous package, and the speed was very good. Now the speed is the same as it was when I had no package. The lowest speed. Why?
I have reached the hotline. It was wrong with the service, they haven't changed my speed after I bought the package. Now it is OK, they have fixed it.
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Hi
Thanks for your request and for the information that your request is already solved.
Normally it should switched automatically but sometimes it is good to contact the customer support. 😃
If you need any support, you´re welcome.
Thanks to bs0 for your support.
kindly regards
Michael
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