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Internet speed > 10 times lower than the contract

  • December 9, 2022
  • 5 Antworten
  • 34 Aufrufe
C
Besucher:in

Hello, I am on O2 XXL and should have up to 1000 Mbps download speed, yet I have under 100 Mbps even with the cable conected to the device, wireless is even worse. This cannot be normal, I am paying for the largest package and I’m receiving the internet for probably the lowest one. 

Lösung von o2_Sven

Hello @ClaudiaC0502 ,

welcome to the o2 Community 💙.

That your Coaxconnection only works at a tenth of the booked speed is of course not intended, have you already had contact to the technical department? Else the screens and questions that schluej asked for might help us identify where the issue is.

 

Kind regards, Sven

    5 Antworten

    schluej
    Legende
    • schluej
    • December 10, 2022

    Moin Moin,

    Could you send us the following screens:

    Übersicht (overview), Kanäle (channels) and Statistik.

    The Router is rent from O2?

    If not please manufacture, type and if FRITZ!Box Artikelnummer.

     

     

    Live long and prosper 🖖
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • Lösung
    • December 13, 2022

    Hello @ClaudiaC0502 ,

    welcome to the o2 Community 💙.

    That your Coaxconnection only works at a tenth of the booked speed is of course not intended, have you already had contact to the technical department? Else the screens and questions that schluej asked for might help us identify where the issue is.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    C
    Besucher:in
    • ClaudiaC0502
    • Autor
    • Besucher:in
    • December 13, 2022

    Hello, where can I check the screen above? I checked multiple online internet speed testers but I don’t know where to log in to see what you shared in the printscreen. Thank you

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • December 13, 2022

    @ClaudiaC0502 http://fritz.box  (your password for login is on the backside from the Fritzbox → Fritzbox Kennwort)

    Hint After login you can switch your box to English. Go System/Region und Sprache and change from „Deutsch“ to „English“

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Giulia
    o2_Sven
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • December 19, 2022

    Hello @ClaudiaC0502 ,

    how are things looking on your end? Is the speed of your internet connection still unstable or were things solved, did you maybe have contact with the technical department? I’m looking forward to your response.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    Joe Doe
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