Hello, I am on O2 XXL and should have up to 1000 Mbps download speed, yet I have under 100 Mbps even with the cable conected to the device, wireless is even worse. This cannot be normal, I am paying for the largest package and I’m receiving the internet for probably the lowest one.
Gelöst
Internet speed > 10 times lower than the contract
Lösung von o2_Sven
Hello
welcome to the o2 Community 💙.
That your Coaxconnection only works at a tenth of the booked speed is of course not intended, have you already had contact to the technical department? Else the screens and questions that schluej asked for might help us identify where the issue is.
Kind regards, Sven
Moin Moin,
Could you send us the following screens:
Übersicht (overview), Kanäle (channels) and Statistik.
The Router is rent from O2?
If not please manufacture, type and if FRITZ!Box Artikelnummer.
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- Lösung
Hello
welcome to the o2 Community 💙.
That your Coaxconnection only works at a tenth of the booked speed is of course not intended, have you already had contact to the technical department? Else the screens and questions that schluej asked for might help us identify where the issue is.
Kind regards, Sven
Hello, where can I check the screen above? I checked multiple online internet speed testers but I don’t know where to log in to see what you shared in the printscreen. Thank you
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Hint After login you can switch your box to English. Go System/Region und Sprache and change from „Deutsch“ to „English“
Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
- Moderator
- 15517 Antworten
Hello
how are things looking on your end? Is the speed of your internet connection still unstable or were things solved, did you maybe have contact with the technical department? I’m looking forward to your response.
Kind regards, Sven
Der Wochenrückblick - https://g.o2.de/wcr
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