Hi @Gianina ,

sorry for the late reply!

Can you tell us a bit more about connection problems?

Have you experienced it only at specific locations or wasn’t it location based?

Did you receive a sms which mentioned crossing over your data limit?

Best regards,

Kurt

Hi!  The problem is not based on location, the internet connection is very poor wherever I am, although I did not exceed the data limit.  
Thanks for the reply!

@Gianina 

do you use manual settings for data connection or the automatic network search?

Greetings

I open mobile data normally..

Look

Hi @Gianina, 

thanks for your screenshots. 

Did you already check in the network-settings of your phone if you have activated LTE or 4G? 

Did you have a look in our online livecheck? Do you see there any connection-issues?

I hope that you find the reason for this low connection. 

Loving greetings,

Tobias