internet does not work

Forum|Forum|4 years ago
September 29, 2021
6 Antworten
733 Aufrufe

Gianina
Besucher:in

Hi! I have an O2 Free M Online subscription and the internet on my phone works very badly for me. When I need more internet it doesn't work… LTE..What to do? Thank you for the answers!

edit o2_Manga: verschoben zu English Mobile

Lösung von o2_Tobias

Hi @Gianina,

thanks for your screenshots.

Did you already check in the network-settings of your phone if you have activated LTE or 4G?

Did you have a look in our online livecheck? Do you see there any connection-issues?

I hope that you find the reason for this low connection.

Loving greetings,

Tobias

+40

o2_Kurt
Moderator
Forum|Forum|4 years ago
October 11, 2021

Hi @Gianina ,

sorry for the late reply!

Can you tell us a bit more about connection problems?

Have you experienced it only at specific locations or wasn’t it location based?

Did you receive a sms which mentioned crossing over your data limit?

Best regards,

Kurt

Signatur :)

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Gianina
Autor
Besucher:in
Forum|Forum|4 years ago
October 12, 2021

Hi! The problem is not based on location, the internet connection is very poor wherever I am, although I did not exceed the data limit.
Thanks for the reply!