Why am I getting charged for minutes and sms when I specifically purchased a Allnet Flatrate?
I am new customer to O2 and am very confused and frustrated -- I paid for Allnet Flat rate Prepaid L plan -- at 19.99 euros per month. The sales agent put prepaid 40 euro for 2 months so that it would automatically renew.
Now I just have looked in my account and it tells me I do not have the Allnet Flat but something called “o2 Loop” which is charging me by the surf day, by the SMS, and by the minute. No wonder my balance is down to 7 euro!!! The first 28 days expires tomorrow and I will be left without a phone number and I am not about to give you more money. I need 19.99 credit to be back on the account for the next 28 days.
Please can somebody help with this problem? Your customer service number only has German speakers. Below is a picture of the product I purchased -- it is clear I wanted something with a FLAT RATE. Thank you.

Why am I getting charged by the minute and SMS? Please give me back my credit for a 4 weeks Flat Rate. The Loop is not what I purchased.
Edit o2_Bianca: Moved from Prepaid to English o2 Community Mobile