Hi;
I bought iphone 12 pro max in 2nd of August without tarif.
Then I bought a tarif as an extra (not in contract) but I canceled the tarif immediately.
Today, while I was checking my bank documents, I realize that O2 still billing me 24,99€ / monthly for that tarif as well.
How can I solve it as soon as possible?
Kd-Nr: XXXXX
Can I cancel it regardless?
Is it possible to get those paid money back?
Best
Personal data deleted, Thread relocated to English Mobile/ o2_Antje
Lösung von o2_Tobias
Hi
welcome to our English Community.
Thanks for your message.
If I understand you correctly, you like to cancel your tariff “o2 Free S Flex (o2 You)”.
At the moment, we do not have any cancellation for it. As you have a monthly cancellation-possibility, just send us a cancellation. Just read the instructions for a cancellation here:
Loving greetings,
Tobias
+10Employee at O2 Shop in Munich, he helped me with mobile app.
Have you called the Hotline between 10 days after you have "Kündigung vormerken" in the o2 app? At this way to cancelling the contract you must call the 040 (Hamburg) Number ...
Hello
I have a few more questions about your request.
You also signed the new contract in August? And how did you conclude the contract - online or in an o2 shop?
I understand that you wanted to cancel the new contract, is that correct?
Thanks to
Kind regards
Jessica 
Hello o2_Jessica,
Yes I signed contract in August in o2 shop. I tried to buy online but it declined.
Yes I want to cancel my o2 tariff contract.
Thanks for all in advance.
Best regards
Ayberk
Hi
welcome to our English Community.
Thanks for your message.
If I understand you correctly, you like to cancel your tariff “o2 Free S Flex (o2 You)”.
At the moment, we do not have any cancellation for it. As you have a monthly cancellation-possibility, just send us a cancellation. Just read the instructions for a cancellation here:
Loving greetings,
Tobias
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