How did you cancel the contract?

Employee at O2 Shop in Munich, he helped me with mobile app.

Have you called the Hotline between 10 days after you have "Kündigung vormerken" in the o2 app? At this way to cancelling the contract you must call the 040 (Hamburg) Number ...

I didn’t know that I should call it.

Well, what should I do now?

How can I cancel it?

Hello @Akaba,

I have a few more questions about your request.
You also signed the new contract in August? And how did you conclude the contract - online or in an o2 shop?
I understand that you wanted to cancel the new contract, is that correct?

Thanks to @Bollermann and @bs0 for your help!

Kind regards
Jessica

Hello o2_Jessica,

Yes I signed contract in August in o2 shop. I tried to buy online but it declined.

Yes I want to cancel my o2 tariff contract.

Thanks for all in advance.

Best regards

Ayberk

Hi @Akaba, 

welcome to our English Community. 

Thanks for your message. 

If I understand you correctly, you like to cancel your tariff “o2 Free S Flex (o2 You)”. 

At the moment, we do not have any cancellation for it. As you have a monthly cancellation-possibility, just send us a cancellation. Just read the instructions for a cancellation here: 

Loving greetings,

Tobias

Thanks for all.

I’ll look in that Contract Cancellation link @o2_Tobias 

Best Regards

Ayberk

Hi @Akaba, 

yes, sure. If you have any further questions concerning your cancellation, just feel free to contact us here in our English Community. 

By the way, may I ask you for the reason for your decision to cancel your contract?

Loving greetings,

Tobias