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I dont have Contract number


I bought my phone and earbuds with no contract, but I didn't receive my contract number! I checked on all the papers I got, but nothing, and I can't see my invoice, so I don't know when payment date. Please help!

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Lösung von o2_Ines 11 June 2023, 10:42

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Hello @Dasch-love, welcome at our community.

You will find the order number or your reference on the top right of your delivery note. Do you have this delivery note?

Please also have a look here: o2 Logistik Center You can download shipping and contract documents.

Kind regards, Ines.

 

I enter all the data but I don’t have a Vertagnummer, I have the delivery note but no the invoice with the conctract number, I understand that the invoice was supposed to be sent 13 days after the phone was delivered, I recived the phone on the 26th of May, but the invoice has not been sent...Im worried to know my monthly payments dates, I can’t register on My O2 eather

Never mind!! Just received the invoice with the Vertragsnummer!! Thank you!!

Hi @Dasch-love, thank you for letting us know. I am glad you received everything you need.

If there is anything else we can do for you, please let us know.

Kind regards, Ines.

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