Skip to main content
Warum O2
Warenkorb
 Service

Hello dear O2 service,

I want my automatic payment on 15th to be cancelled permanently before it is 15th. I am no longer using this prepaid phone line so I dont want to pay that. I am not able to do this on the website due to some unresolved issue that no one could help me with (because i couldnt sign in and respond to their help offers, so i moved on to another service)

Please, please take care of it without asking for more confirmation (like are you sure, can we help you etc) and that will solve all of my problems :grinning: Because I have a lot of trouble just signing in to this website. And delete my account and information all together if that is possible.

Thank you so much!

Hi @cruxofthebisc ,

 

since your account here is not connected to a prepaid card, more questions and confirmations are necessary, I’m afraid.

Without that, we have no Idea what number we’re talking about or if we’re even allowed to make changes.

Let’s switch to personal messages to exchange the data necessary. Please take a look at your Inbox, a message is already waiting for you there:

Inbox

Best regards,
Kurt

Hi @cruxofthebisc ,

 

we’re closing the PN-Channel for now, because we haven’t received message within a few days.

Please let us know here, if you want us to re-open the messages.

 

Best regards,

Kurt

 

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica