Dear support team,
I'm on a prepaid card and have been using it for a long time. Today when I unsubscribed o2 my Prepaid M and tried to buy o2 my Prepaid S, it kept showing error message “ Your order could not be carried out. Please try again later or contact our prepaid customer service. ”
Could anyone help? Thanks in advance.
Joseph
Edit o2_Larissa: moved to English o2 Community: Mobile
Lösung von Anonymous
You have other options to book the pack.
Have you already tried the code * 104 #? Select Pack buchen and check the smartphone packages.
Or a SMS with START o2myPrepaidS to the number 5667.
If it doesn't work, try again tomorrow and then contact the o2 customer service chat (o2 Kundenservice-Chat) for further help: www.o2.de/chat
Help from an o2 worker here will probably only be available in 1 or 2 weeks.
Hi!
Have you checked how long your credit is still valid?
(Try *102# and then press the green (dialing) button or check it in Mein o2)
Hi,
Thanks. Yes it’s still valid. I still get €19 in the balance. What should I do?
Best regards,
Joseph
You have other options to book the pack.
Have you already tried the code * 104 #? Select Pack buchen and check the smartphone packages.
Or a SMS with START o2myPrepaidS to the number 5667.
If it doesn't work, try again tomorrow and then contact the o2 customer service chat (o2 Kundenservice-Chat) for further help: www.o2.de/chat
Help from an o2 worker here will probably only be available in 1 or 2 weeks.
Thanks! Using SMS works immediately and it works like a charm. ;)
Have a nice evening!
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