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Dear support team,

 

I'm on a prepaid card and have been using it for a long time. Today when I unsubscribed o2 my Prepaid M and tried to buy  o2 my Prepaid S, it kept showing error message “ Your order could not be carried out. Please try again later or contact our prepaid customer service. ” 

 

Could anyone help? Thanks in advance.

Joseph

Edit o2_Larissa: moved to English o2 Community: Mobile

Hi!

 

Have you checked how long your credit is still valid?

(Try *102# and then press the green (dialing) button or check it in Mein o2)

Hi,

 

Thanks. Yes it’s still valid. I still get €19 in the balance. What should I do?

 

Best regards,

Joseph

You have other options to book the pack.

Have you already tried the code * 104 #? Select Pack buchen and check the smartphone packages.

 

Or a SMS with START o2myPrepaidS to the number 5667.
If it doesn't work, try again tomorrow and then contact the o2 customer service chat (o2 Kundenservice-Chat) for further help: www.o2.de/chat

 

Help from an o2 worker here will probably only be available in 1 or 2 weeks.

Thanks! Using SMS works immediately and it works like a charm. ;)

 

Have a nice evening!

Hi @kht106 

welcome to our community. :slight_smile:

Pleased to see that @tearsbeforecrying could already assist you. Thanks a lot.

If you have any further questions do not hesitate to get in touch with us again.

Greetings

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