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My normal monthly bill is 22.99. but in the month of august 2022, an amount of 32.43 was debited from my bank account. Upon checking the details in the invoice, I got to know that I was subscribed for some Gymondo Fitness for a monthly rate of around 7.5 euros. 

My concern is that I have not signed up for anything like this like. I didn't even know the name of this Gymondo Fitness platform. Then how come it shows up in my Online O2 account, and why do I have to pay for something for which I have not signed. ? 

I am a very old o2 customer. I have been using o2 for many years. I am very disappointed by this behavior. This is highly unprofessional. 

Could you please explain to me why did this happen to me? 

Best Regards
Rizwan

Edit by o2_Jennifer 24.08.22/08:33 h - verschoben aus Testberichte & Reviews zu English o2 Community: Mobile

Hi @rtspk thank you for joining our community 💙
I had a view in the booking details and saw that you signed for a trial on the third of july.
This could happen if you surf in the internet and click on an offer for example.
When the trial ends after a week, you haven´t cancelt this sercive so your were charged with 8,99€ for a month.
I can see, that you already blocked Drittanbieterdienste. In addition to this, i stopped the Abo for you immediately.

kindly regards 
Michael

 

Thank you very much @o2_Micha  for quickly resolving this.

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