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Extraordinary contract cancellation


cv0811
Neuling

Hello.

since August I have been writing and sending letters to O2 to cancel my contract. Since I moved to Italy and I do no longer live in Germany, I already sent all the documents by e-mail, I didn’t receive any answer. I also called O2 and sent a fax today. What am I supposed to do in order to end my contract?

Could I have a confirmation? Could I know when it will ends?

13.10.2022 10:35 o2 Katja: moved from Mobilfunkvertrag to our english community

Lösung von o2_Micha

Hello @cv0811 thanks for contacting us here in the community.
What kind of contract do you want to cancel? a mobile contract or an dsl fixlinenumber?

greetings
Michael
 

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o2_Micha
  • Moderator
  • 9874 Antworten
  • Lösung
  • 17. Oktober 2022

Hello @cv0811 thanks for contacting us here in the community.
What kind of contract do you want to cancel? a mobile contract or an dsl fixlinenumber?

greetings
Michael
 


o2_Micha
  • Moderator
  • 9874 Antworten
  • 1. November 2022

Hello @cv0811 unfortunately you haven´t answered yet. 😥
Is everything fine now? Were you able to solve your request? 

kindly regards
Michael


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