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Warum O2 Service

Extra ordinary Cancellation


Hello, I tried to cancel my contract as I moved to the UK from Germany since August. I have attached all necessary document that I have, which are; My Visa page, House contract, residence permit, letter from school. I was unable to deregister my address in Germany before leaving as it requires an appoint and did not get an earlier date. Kindly fix.

Edit by o2_Andrea: verschoben von Mobilfunk:Vertrag & Tarife zu English o2 Community: Mobile

5 Antworten

Bollermann
Star
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  • 27059 Antworten
  • 6. Dezember 2022

Did you send the Abmeldebestätigung from Germany? 


  • Autor
  • Neuling
  • 1 Antwort
  • 6. Dezember 2022

Just like I said, i was unable to deregister my address before leaving as it was appointment based and did not get an earlier date. So I don't have that


bs0
Profi
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  • Profi
  • 41584 Antworten
  • 6. Dezember 2022
jhanbankz schrieb:

I was unable to deregister my address in Germany before leaving as it requires an appoint and did not get an earlier date. Kindly fix.

This is a requirement if you want to terminate the contract early. It can be done by post. You should contact the registration office at the local council for the place where you lived  Their website may have a form you can download.

Not deregistering can also cause problems later on.


Bollermann
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  • 27059 Antworten
  • 6. Dezember 2022

You can't cancel without deregister document.

 

 


o2_Lars
  • Moderator
  • 23498 Antworten
  • 11. Dezember 2022

Hello @jhanbankz and welcome to our o2 community :-)

As I can see you already recieved helpful information :-)

The Abmeldebestätigung, as already mentioned, is of utmost importance to cancel a contract to an earlier time. As soon as we have all necessary documents your cancelation will be processed as soon as possible :-)

Regards,

Lars


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