Hi,
I called the English customer service hotline to request an email adress. Afterwards I was sent an email thanking me for an order I never placed. Can you please clarify why I was email this:
| Hallo Frau Smith, |
| Vielen Dank für Ihren Auftrag, den wir gerne entgegen genommen haben. Für die folgenden Service-Leistungen berechnen wir Ihnen unten stehende einmalige Gebühr. Weitere Informationen finden Sie hier zusammengefasst. |
| Freundliche Grüße Ihr O2 Team |
Hello
nothing was ordered on that date or close to it. I can only guess that some kind of system order send out this rather “empty” email, as it also doesn’t list anything at all.
Kind regards, Sven
Great thank you for confirming no orders were made. However there were two large attachments connected to the email? Can I disregard these?
Hello
both mails had the “Datenschutzmerkblatt” as attachment which is always send along, it contains information concerning data privacy and protection.
Kind regards, Sven
great thank you Sven
Hello
you’re very much welcome - if you have any further questions or concerns, please do not hesitate to contact us.
We have compiled English FAQs on many topics. You can find them here:
Kind regards
Jessica 
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