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Emailed for an order i did not make

A
Rang

Hi,

I called the English customer service hotline to request an email adress. Afterwards I was sent an email thanking me for an order I never placed. Can you please clarify why I was email this:

 

Hallo Frau Smith,
Vielen Dank für Ihren Auftrag, den wir gerne entgegen genommen haben. Für die folgenden Service-Leistungen berechnen wir Ihnen unten stehende einmalige Gebühr. Weitere Informationen finden Sie hier zusammengefasst.

 

Freundliche Grüße
Ihr O2 Team
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Lösung von o2_Sven 26 April 2022, 15:30

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5 Antworten

o2_Sven

Hello @A D Smith ,

nothing was ordered on that date or close to it. I can only guess that some kind of system order send out this rather “empty” email, as it also doesn’t list anything at all.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
A
Rang

Great thank you for confirming no orders were made. However there were two large attachments connected to the email? Can I disregard these?

o2_Sven

Hello @A D Smith ,

both mails had the “Datenschutzmerkblatt” as attachment which is always send along, it contains information concerning data privacy and protection.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
A
Rang

great thank you Sven

o2_Jessica
Benutzerebene 7

Hello @A D Smith,

you’re very much welcome - if you have any further questions or concerns, please do not hesitate to contact us.
We have compiled English FAQs on many topics. You can find them here:

Kind regards
Jessica 🌷

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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