Hello @WaqarAhmad ,

DHL as the company responsible for the shipment will have the current information for your package, so if they are currently listing it as being prepared for further transport, then I’d assume that this is the case.

Kind regards, Sven

Hello @SV,

Thank you so much for your kind response, I agree but the problem is DHL not changing status after that its stuck on this status from last 2 days and it never happened before as in Germany they Deliver in max 2 days but now its more than that so I checked with DHL they said only sender can investigate about the status please ask O2 to check with DHL.

Can you please help me out?

Waiting for your kind response.

This is the response I got from them:

Please understand that you as the recipient cannot initiate a follow-up enquiry for this consignment. In order to find a quick solution, please contact the sender's customer service

Hi,
I hope you guys are doing great and in good health.
I ordered AirPods and DHL updated the status on 20th of February and after that my order is stuck on this status no further updates, it never happens before as I order my Apple Watch via o2 and I am using DHL for many other services so in Germany they delivery max in 2 days but this time its stuck so I am worried that something is wrong.
Can you guys please help me out as they are not replying to me, the said that only o2 can inquire about it as they are the senders. This is the response I got from them:

 

Please understand that you as the recipient cannot initiate a follow-up enquiry for this consignment. In order to find a quick solution, please contact the sender's customer service

Please check this image also, its stuck on this status.
 

Edit o2_Sven 23.02.2024/12:03: Merged threads

order number XXXXXXX

Edit o2_Sven 23.02.2024/12:02: Removed personal information

order number XXXXXXX

Edit o2_Sven 23.02.2024/12:03: Removed personal information

Did not receive my order | O₂ Community (o2online.de)

I am not getting any response on this above thread other than 1 response which is not the proper response. 

DHL is not replying to me as they are saying that sender should investigate not you.

Hello @WaqarAhmad ,

you’ve ordered on the 20th, it is not out of the ordinary for a package to take between 3 to 5 days to arrive. At this point in time I don’t see the need for anything but some patience with the delivery itself. In the future please refrain form opening up multiple threads for the same topic.

Kind regards, Sven