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Contract termination due to limited service

  • 17 February 2022
  • 4 Antworten
  • 152 Aufrufe
P
Rang

Hi,

I have recently moved from Nuremberg to Schelklingen (89601). I have “O2 my Home M Flex” connection it was working fine in Nuremberg.

However here is Schelklingen i have low speed max 7mbps DL and 3 mbps UL.

I have called 6 times o2 customer care, wrote 2 letters to cancel the contract early due to limited speed  but Igot same reply that it will be cancelled on 05.2023 (normal period)


I had a call with a technical person who noted down the speed test and told me that someone will contact me otherwise they will change connection to DSL. I am waiting for that call even now :(

 

If I got sick or something happen due to corona they don't even care just charge money on time every month but not help at all, in such cases.

I can not work from form due to low speed and O2 don't even help to here, always says our network is good.


It is too good as from last 6 days we have no network and internet in whole Schelklingen (89601).


They don't even transfer customer temporary to other service providers to have some connectivity.


I asked to change my contract to O2 DSL , here also i was told please cancel the old contract and make new O2  DSL one as it is not possible to change  from O2 my Home M Flex to a O2 DSL connection in my area.

I told that i send 2 letters to cancel the contract early due to limited speed but they have same answer.

To make contract you can call but to cancel you have to write and send letter and wait for reply.

 

I would not recommend O2 to anymore to anyone !!

if anyone know who to cancel the the contract early then please let me know.

Thanks.

 

Edit by o2_Katja: Moved to our english community

4 Antworten

o2_Andrea
Benutzerebene 7

Dear @parminder ,

welcome in our community. :dash:

In your termination letter, you asked for termination at the next possible date, which is the end of the contract term.
With an extraordinary termination due to lack of network availability, you could have terminated earlier than the end of the contract term. This must be done in writing.
The number transfer to your new provider has also already been confirmed as of 05.05.23.

I can't see any problems at your address at the moment. Does the problem persist?

Please check our Live-Check

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
P
Rang

Hi Andreas,

I  send 2 letters and I asked for immediate termination in writing and also sent letter to Nuremberg o2 office.

The contract is about 50 Mbps DL/UL internet speed i am getting only 7mbps DL and 3 Mbps UL which is not a agreed terms. I will have consultation from legal adviser to deal with this situation.


1)  About network in Schelklingen 89601, there is no network coverage from o2 in last 7 days. I still can not call my wife at home , but O2 online tools says all is ok meanwhile.
My NAS is offline, Alexa devices are offline  which i can see even now.


2) I want to transfer O2 my Home M to vodafone DSL as they can compensate for 1 year double payment but O2 my Home M connection is not a DSL. So can not change until 05.2023.
 

Due to these reasons i have to come to office in ulm everyday and that is again not good due to corona.

I just asked that due to limited speed I can not work from home so please cancel my contract and also sent the same to O2 in writing.

But still I got same reply till 05.2023. what shall I do with this when I can not use it for desired purpose ?

 

you can also check in my recent calls there is a technical call where the data rates were recorded from o2 app an results are provided.

I was told they will change my contract to O2 DSL , but no one replied till now. But they charged 20 euro for unmug, however no comment about reduced service or conversion to o2 DSL.

If I call then I have to wait for 40 min to be connected to an Telefonica employee which repeats the same story again gain but no result.

Can you help to sort this thing ?

Br
Parminder 


 

 

o2_Manuela

Hello @parminder , 

thank you for your feedback!

If there are massive restrictions in the connection the contract can be checked to be cancelled extraordinary.

So it is the correct way that you send us letters to cancel the contract.

I would like to take a look at the topic in the system.

For the data exchange I would like to change with you to private messaging.

You will get a message via private message from o2_Support shortly.

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
o2_Manuela

Hello @parminder , 

i closed the conversation via private message for now.

If you have open questions feel free to ask 😊

I would also be very happy if you stay with us in our community.

Our digital living room is a good place to get in touch with other users.

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)

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