Did you check the dates the invoice covers? An invoice dated 5th November will cover the month of October.

Hello ​@Bloomer,

as bs0 mentioned, the invoice from 5.11.2024 would indeed cover the month of October and depending on the timeframe which is charged in your bills, the upcoming bill might also contain an amount for your second contract until the date of deactivation. 

Best Regards,

Gerrit

Thank you both for your reply.
To clarify, are you saying that I need to pay for the month of October in November? If so, why does my invoice dated December 5th include charges for the second contract that I canceled on October 4th? How long am I expected to pay for a contract that I have already canceled?

Additionally, my question from my previous message remains unanswered:
What more is required to cancel a contract beyond submitting a direct phone call and online request, which includes the phone number and all relevant details of the contract holder? This refers to the cancellation request I made in July.

Hello ​@Bloomer,

for our online form which you submitted in July our colleagues could not enter the termination of contract, because for your mobile number the option internet/landline was stated, therefore they were not allowed to enbter the termination without asking back via SMS to your number, if you could clarify which option - eg. a data option or the mobile contract itself - should be terminated.

Regarding your current bill, your second contract has been terminated on 5.11.2024, the current bill is for the time 23.10.2024 - 22.11.2024, therefore the timeperiod 23.10.2024 - 04.11.2024 is billed.

Best Regards,

Gerrit