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Hallo,

 

Since yesterday, 1 pm, my "O2 my Home M" is not working. I checked on the website https://www.o2online.de/netz/netzstoerung/, and it says that in my location (48149) Eine Basisstation in der Nähe meldet Einschränkungen.

Is there a chance to call a customer care number and talk with someone in plain English or a live chat or an email where I can send my complaints/signalling that here it's more than 24 hours that we are living in the stone age?

 

Edit by o2_Katja: Moved to our English Community

Hi @Carmine78

You will find all o2 contact details here: https://www.o2online.de/kontakt/

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1*
*german landline rates

Monday till Friday 10 am - 6 pm (as of December 2021)

 

Kind regards
Alex


Dear @Carmine78 ,

welcome in our community.:snowman2:

Have you already been able to reach someone through the English-language service that @MXP_Alex linked you to? Thanks a lot.

Kind regards,

Andrea


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