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Hi,

I have charged my phone number using credit card with 15 euro yesterday 23 sep 2023.

The amount was deducted from my bank but didn't get anything as credit on O2
Edit o2_Bianca: Post moved from Mobilfunk zu Hause&Homespot to English o2 Community mobile

Hello,

Yesterday 23 sep 2023.

I tried to charge my phone number with 15 euro.

Money deducted but no credit on O2 received
Edit o2_Bianca: Post moved from o2 Prepaid to English o2 Community mobile

Edit by o2_Andrea: Beiträge zusammengeführt


Hey @Sherif Bassiony,

Please excuse the long response time! Has the money appeared on your account in the meantime or should we take another look at it?

Greetings,

Flo


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