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Hello,

I have currently a prepaid O2 Loop Tariff which gives me a list of LTE data plans to choose from. However, even after O2 offer 5G on prepaid plans, I cannot see those options in the list of data plans offered to me on the MyO2 page. How can I keep my current O2 sim card and have access to the 5G plans?

Thank you in advance.

Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile

Dear @SouzaFilho ,

welcome to our community. 😕

It is understandable that you would like to switch to 5G. Is your smartphone 5G-capable? Then the switch itself should work with the next pack booking.

Kind regards,

Andrea


Hello Andrea,

Yes, it's 5G-capable and I have already found the right pack. I had to open the package details to see the 5G information.

Thank you for your support.

 

Best,

Fernando


Dear @SouzaFilho ,

thank you for your feedback. Great that you were able to find the appropriate pack.

Feel free to contact us again if you have further questions or need some support.

Kind regards,

Andrea


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