Hi @berlinhomeoffice, 

nice to meet you here in our English Community. 

Were you already able to set up your homespot-router?

Please find here a good instruction of @ukguy: 

I hope this is helpful for you. 

Loving greetings,

Tobias

Hi Tobias,

Yes I have read his guide. I cannot access the homespot by visiting the URL printed on the router. It is just returning a 404 error in the browser.

Hello @berlinhomeoffice 

are the LED’s blinking red on “WLAN” (Repeater-Modus)?

Best regards,

Michi

Hi @o2_Michi !

Nope no red lights. Everything is lit as it should be and internet is working. Its simply 2 problems:

1. The ping/latency is so severe that I cannot to video calls. This is the key issue. Download speed is fine.
2. The URL to access the router (02.homespot) or even 192.168.1.1 don’t work in any browser on any computer on my network. No VPN being used either.

Best,

Adnaan

Hi @berlinhomeoffice, 

thanks for your feedback. 

I understand that you are not happy that you cannot use videoconferencing properly. 

In order to check that with our technical department, I have just written a private message to you via @o2_Support. Please reply there as soon as possible so that we can forward that issue to our technicians. 

Can you please let me know which videoconferencing-tool you use?

Concerning your 2nd question that you cannot open o2.spot, please try to download the following file: Download this file

Please check also the information under O2 HomeSpot in Betrieb nehmen und nutzen. 

I hope that this suggestion is already of help to you. 

Loving greetings,

Tobias

Hi @berlinhomeoffice, 

were the suggestions already helpful for you?

Please let me know the video-conferencing-tools that you use. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @berlinhomeoffice, 

did the videoconferencing with your homespot improve in the mean-time?

I look forward to your feedback. 

Loving greetings,

Tobias