Hi @Notsoprude 

if you want to cancel the direct debit it’s possible via customer service. In case you want us (here in the community) to cancel it, just send us a message and we will ask for your customer data via private message.

Best regards,

Michi

Dear @o2_Michi,

could you please kindly help me with the same issue? I cannot send you a private message :(

Thank you very much!

Hi @Una, 

welcome to our English Community. 

Would you like to stop the direct debitting for your prepaid-card? 

Loving greetings,

Tobias 

Hi @Notsoprude, 

did you already manage to cancel the direct debitting?

If you need further help, just let us know here in our English Community. 

Loving greetings,

Tobias

Dear @o2_Tobias

Thank you very much

Yes, I would like to cancel it for future payments and I will be paying it by myself

Thank you very much and have a great day!

Best wishes,

Una

Hi @Una 

welcome to our English community by o2. 

I cancelled the direct debit for the prepaid card. So you can recharge credit any time you want.

Greetings

hi @o2_Manga I hope i am in the right place to ask. PLease could you help canceling my direct debit? and also cancel that minus on my account. Its is now -26,37 € and earlier today i also lost 15 euros by charging my sim with 15 euros that i borrowed from someone else . They kindly helped me so that i have data on my phone and because i did not know that i have minus on my card, these borrowed 15 euros are gone. Not fair! PLease can i get this 15 euros refunded ?

thank you!!

and @o2_Manga why i was even signed for a direct debit? i havent asked for it because i am am not able to pay regularly. i am jobless. what is the solution please? thank you for understanding!

Hello @Levistova thank you for your post.
I would like to have a look at your data and your payment. For that reason i sent an private message.

kind regards
Michael

 

@o2_Micha : Multiple messages:

thank you!

Hi @Levistova thanks for your pn. I answered directly in the pn. 
If there are any questions left you are welcome. 

Thanks to @tearsbeforecrying for your helping comment here in the topic.

LG
Michael

@o2_Jessica  hat auch schon in dem anderen Thread geantwortet.

@tearsbeforecrying danke für den Hinweis.

@Levistova please stay in one thread. In this case Jessica´s help will be the best place, because i will be away for a few days 

greetings
Michael