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Hi,

 

I have an on going contracto with O2 Germany and would like to buy a second phone with contract for my child. Can I benefit from the O2 customer prices? Will I receive a new phone number with the new contract which we can be used in the new phone?

Hi @yobdus ,

 

welcome to our o2 community. :relaxed:

 

Do you want only a new smartphone, or also a new tariff?

 

You can order both of our website. If you need help to find the best offer, you can send me a pm and I help you.

 

Best Regards,

Marc

Hi @yobdus ,

 

do you still need help? Or have you find a solution?

 

Best Regards,

Marc

Hi Marc,

 

The sum charged through acceptemail was returned to my account, I think my reuqets was rejected.

 

Thanks and Regards,

Hi @yobdus,

 

thanks for your reply.

 

I regret the inconveniences that you had. But you are right, the order for the device Huawei P30 Lite NE in black was rejected internally. Also the sim-card with the tariff “o2 Free S Kombi” was rejected.

 

Therefore, you received your prepayment back.

 

Unfortunately, I cannot offer you any solution to get another contract with o2 at the moment.

 

I hope that you understand our decision.

 

Loving greetings,

Tobias

Hi @yobdus,

 

I just wanted to check if you already got your prepayment back for your device HUAWEI P30 LITE NE?

 

If you have any further questions, just feel free to contact us here in our English community.

 

Loving greetings,

Tobias

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