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200GB Data for Intermediate sim due to new DSL Contract

D
Neuling

I have applied for an M home Flex contract and am awaiting a visit from the Telekom technician. In the meantime, I was issued a sim which was supposed to give me 200 GB data to use till my DSL connection was set up. I was told that this would be activated within 24hrs. However, I have only found 1GB as the available data. I have not been able to find an organised solution in other threads and thus, ask for help here. Kindly help me.

 

01.01.2023 16:17, o2_Giulia: moved from Mobilfunkdienste: Telefonie, Internet, Messaging & mehr to English O₂ Community: Mobile

Lösung von o2_Antje

@DeutschlandtoDuitsland Thank you for the private message.
I have just activated the 200 GB data volume.
A confirmation should have reached you already.

Regards
Antje

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Joe Doe
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  • Joe DoeStar
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  • 1. Januar 2023

@DeutschlandtoDuitsland A happy New Year. Did you have an original o2 mobile Contract? Not an o2 discounter Tarif from Drillisch.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Antje
  • o2_AntjeModeratorin
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  • 1. Januar 2023

Hi @DeutschlandtoDuitsland,

I am very pleased that you have chosen an o2 DSL contract.
I would like to check the status of the 200 GB.
To check, I need your mobile phone number and your 4-digit personal customer number, which I will request via @o2_Support  in a private message.

Regards
Antje

Hat dir eine Antwort weitergeholfen? Wenn ja, markiere den Beitrag bitte als Lösung damit auch andere davon profitieren :)
D
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    DeutschlandtoDuitsland
D
Neuling

Hello @o2_Antje,

Thank you for replying. My number is 01XXXXXXXXX

 

01.01.2023 17:15, o2_Giulia: personal data deleted, please note that this is a public community

o2_Antje
  • o2_AntjeModeratorin
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  • 1. Januar 2023

@DeutschlandtoDuitsland Thank you for the private message.
I have just activated the 200 GB data volume.
A confirmation should have reached you already.

Regards
Antje

Hat dir eine Antwort weitergeholfen? Wenn ja, markiere den Beitrag bitte als Lösung damit auch andere davon profitieren :)

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