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150gb free data new sim not working

N
Neuling
Team, am abroad in Austria, I have a new 02 sim which has 150gb ( free first month offer ) after I loaded 15euro, along with my 1.5GB. Am not able to use 150GB even though it says 150GB is active for me at 02app and website. My number is 01XXXXXXXX05. Can you please activate my 150GB data as soon as possible

Edit: Rufnummer entfernt - o2_Kurt

Lösung von o2_Tobias

Hi @N123,

 

thanks for your message.

 

You wonder why you did not get the 150 GB although you loaded 15 € on your card for the first time.

 

Unfortunately, you do not fulfill all requirements to get the 150 GB. As you ordered your card already on 22nd June 2019 in the tariff “o2 my Prepaid S”, the activation of your card is not within the promotion period beginning on 8th October 2019.

 

Therefore, you have not received the 150 GB.

 

If you order a new prepaid-card now until the 14th January 2020 and load 15,00 € until 14th February 2020, you will also receive 150 GB.

 

I hope I could help you with this information.

 

Loving greetings,

Tobias

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    MariaMostrich
    Einer Person gefällt das
    • MariaMostrich
      MariaMostrich
    War das hilfreich für dich?

    6 Antworten

    A
    • Anonymous
    • 0 Antworten
    • 25. April 2019
    Hi!

    The 150 GB package only works in Germany, not abroad.
    bielo
    MariaMostrich
    2 Personen gefällt das
    • bielo
      bielo
    • MariaMostrich
      MariaMostrich
    N
    Neuling
    • N123
    • Neuling
    • 2 Antworten
    • 19. November 2019

    Hello,

    I recharged for 15 Euros but I didn't get 150 Gb data.

     

    A
    • Anonymous
    • 0 Antworten
    • 19. November 2019

    Hi!
    Between 08.10.2019 - 14.01.2020 did you order or buy and activate your o2 Prepaid Sim?
    One of the following packages is already booked and already activated: o2 my prepaid S / M / L?

    bielo
    Sandroschubert
    Sächsin
    4 Personen gefällt das
    • bielo
      bielo
    • Sandroschubert
      Sandroschubert
    • Sächsin
      Sächsin
    • o2_Tobias
      o2_Tobias
    N
    Neuling
    • N123
    • Neuling
    • 2 Antworten
    • 19. November 2019
    TBCMagic schrieb:

    Hi!
    Between 08.10.2019 - 14.01.2020 did you order or buy and activate your o2 Prepaid Sim?
    One of the following packages is already booked and already activated: o2 my prepaid S / M / L?

    I bought the SIM before 8.10 but this is my first recharge

     

    A
    • Anonymous
    • 0 Antworten
    • 19. November 2019

    All prerequisites must be fulfilled to geht the gift.

     

    Sandroschubert
    Einer Person gefällt das
    • Sandroschubert
      Sandroschubert
    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • Lösung
    • 21. November 2019

    Hi @N123,

     

    thanks for your message.

     

    You wonder why you did not get the 150 GB although you loaded 15 € on your card for the first time.

     

    Unfortunately, you do not fulfill all requirements to get the 150 GB. As you ordered your card already on 22nd June 2019 in the tariff “o2 my Prepaid S”, the activation of your card is not within the promotion period beginning on 8th October 2019.

     

    Therefore, you have not received the 150 GB.

     

    If you order a new prepaid-card now until the 14th January 2020 and load 15,00 € until 14th February 2020, you will also receive 150 GB.

     

    I hope I could help you with this information.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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