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Wifi stops working, then disappears and re-appears after some minutes

S
Rang

Hi there, 
since a couple of months I am having this erratic behaviour: my wifi stops working, completely disappears for a couple of minutes, and then appears again.

In this working from home setup this is creating terrible problems. 
I tried plugging and unplugging the router, but I don’t notice any improvement.

It can work smoothly for days, to then start getting crazy a random day and massively damaging my work. When this happens, I noticed that the only device I have connected via LAN also goes offline.

It looks like the router gets crazy, loses the connection, stop working or whatever.

I need an urgent fix because this is really making my work from home impossible.
Please provide urgent help

Many thanks   

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Lösung von o2_Matze 18 March 2021, 20:23

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5 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

I need an urgent fix

Try another Wi-Fi router.

S
Rang

Is this something that is covered by o2?
Is the router part of the contract I have with o2?
To make an example: when I end the contract, should I ship the router back to o2? Because in that case, I would expect o2 to provide me a fully functional router

B
Rang
Benutzerebene 7
Abzeichen +1

Is this something that is covered by o2?

I don’t know what router you are using and I don’t know if you rented it from o2 and I don’t know whether your router is defective. 

S
Rang

Yes, it is the Homebox 6441 provided by o2.

And I have no idea if it is defective (looks so), and if i rented. I just submitted my contract to the legal office of my employer to see if I can receive some support from them.

I tried to call the support line from o2 so far with no luck, and this is really damaging my work

 

o2_Matze

Hi @sr.richie 

Welcome to our o2 community. 

Do you know our o2 my service app? The app can support you in case of problems with the DSL and WiFi connection:
You can switch to english language via app settings after the installation.  
Then you can use the app to check your DSL connection for errors.
If the app cannot fix the error, it generates a process number,
with which you can then report to the DSL fault hotline,
where the colleagues will create an error ticket with you to check your connection.

Best Regards.

Matze 

https://g.o2.de/wcr

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