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Hello,

So today the 2nd time Telekom Technician came by. (most probably the Lines man) and no internet connection still.

It’s already been a month since my order but 2 weeks since the last Telekom Visit. Theoratically it would have been instant with the Line-ID.

Every time I speak I tell them they don’t need to send a Telekom Technician I have my line-id ready. (Cause the DSL Connection display’s it right away as soon as router is connected). They keep asking the Port Number.

The line-man comes says nothing comes up (of course nothing will come up the line is already connected). But none of them have really bothered to check the DSL TAE at home but keep checking the APLs.

        

 

Is this lack of information in O2 or Telekom that connections can be remotely activated with this information or not a practice?

Today I spent 3 hours trying to reach the Activation team, but nobody speaks English which is a shame. I am still wondering how long I have to wait for the ignorance of information?

note: Line ID number is removed for privacy purposes.

@daffy78791 Try tomorrow the English speaking hotline.

 

Hello @daffy78791,

the line ID doesn’t automatically mean that the line is working correctly, if the technician has already not succeeded twice, something must be wrong.

Have you already spoken to our English support and have they solved your problem or arranged for a new appointment?

Please let us know if you need further assistance from us.

Best regards

Giulia

Hello all,

Well I spent hours on the phone more than 10 hours in total for this order. Plus DSL-Activation team does not speak English so you have to keep trying multiple times to reach someone whom you can explain.

I am a network engineer myself and I can confirm that my line is working and I can see the corresponding information from Telekom DSL backbone. It’s their new service where you can see the Line Information directly but not many know about it.

I can describe the Technician Visits:

  • 1st Visit: Comes by Car and does not want to get out of the car. Says there is problem make another appointment. Does not check APL nor junction. Was standing in front of the house  for 30mins.
    Comment left by Technician Road side Junction to APL Connection is not working
  • 2nd Visit: Guy checks APL and Junctions but not my Home DSL Port.
    Order Comment Left: The APL to House Connection DSL Line has to be renewed and is not Working. (How the f*ck does he know this web he did not check the Home Port)
  • For the 3rd Visit I need landlord permission to construct new line (Of course my landlord would not give permission cause the DSL line is working and my neighbors have active lines.

All feedback were shared with O2 and O2 DSL Activation team. I understand that they rely on Telekom for the DSL backbone. But it’s unfortunately that as a customer we end up suffering.

I don’t have patience anymore nor nerves. I have lived without Internet for a month now so I ended up cancelling my order last week its still in progress.

Maybe in my next apartment I can have O2 :)

Thank you all,

 

 

 

@daffy78791 What town you life? Berlin? :kissing:

Hello @daffy78791,

I am sorry to hear that you want to cancel. Please let us know if you need any further help.

Best regards

Giulia

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