Hello,
On 24.08.2023, I ordered a DSL connection from O2. And on 12.09.2023 between 12-4 pm ( which is very late, in my opinion), there was supposed to be a technician visit. No one came for the visit. I called English customer service at 6 p.m., and the person said I needed to talk to the activation team. They transferred me 3-4 times because every person that I was connected with was not able to speak English. Finally, someone decided to help me and talked to the activation team for me. And they said that I didn't need any technician visit and they would activate my internet in the evening or the following day. After we hung up the phone, I received an email that stated I needed to call customer service because I needed a technician visit. The next day, a German-speaking friend called customer service and made a new appointment for 21.09.2023 between 8 a.m.- and 12 p.m. Again, no technician arrived. I called customer service again and they gave me no answer and the woman I talked to hung up to phone in my face without even saying good days or something.
My questions:
- Why the technicians don't come to the appointment?
- I am still not sure if I need the technician visit. If I don't, why do you keep giving me appointments and not activating my internet?
- Do you really think I have the time for waiting for the technician all day?
- Why do you have an English customer service if they cannot help me with anything?
Maybe here, someone can answer my questions,
Thank you
