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Switching from O2 my Home L (2020) to O2 my Home L (2023)

M
Rang

Hello,

I currently have O2 my Home L (2020) (100/40 mbps) and I pay 35 euros per month. I can see that currently O2 my Home L (2023) offers 250 mbps for the same price, would it be possible to switch?

 

regards,

Matteo

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Lösung von o2_Andrea 10 February 2023, 13:43

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13 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

Price for o2 my Home L (250 Mbit/s) is 39.99 EUR. See product information sheet.

 

M
Rang

I am a customer already so I pay less.

B
Rang
Benutzerebene 7
Abzeichen +1

https://www.o2online.de/kombiangebote/

Please read everything, including the PDF.

o2_Sven

Hello @matfior ,

if 250 MBit/s is avaiable at your address, then we can change your contract over to the new my Home L with the corresponding speed, how exactly the price will end up as part of the offer I can’t say at this point, that depends on a number of factors. If you are not already using a router that offers Supervectoring, would you want to rent one from us? And finally but no less important, please ensure that the emailaddress that you have set in your “mein o2” is current, as any offer will be send there.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
M
Rang

Hello @matfior ,

if 250 MBit/s is avaiable at your address, then we can change your contract over to the new my Home L with the corresponding speed, how exactly the price will end up as part of the offer I can’t say at this point, that depends on a number of factors. If you are not already using a router that offers Supervectoring, would you want to rent one from us? And finally but no less important, please ensure that the emailaddress that you have set in your “mein o2” is current, as any offer will be send there.

 

Kind regards, Sven

Hello Sven and thanks for your answer.

My router is a Fritzbox 7590 so I believe it has supervectoring. I also see that my address is capable of achieving the speed. 
My email address is current so please send me the offer.

 

regards,

Matteo

 

I
Rang

Hello @matfior ,

if 250 MBit/s is avaiable at your address, then we can change your contract over to the new my Home L with the corresponding speed, how exactly the price will end up as part of the offer I can’t say at this point, that depends on a number of factors. If you are not already using a router that offers Supervectoring, would you want to rent one from us? And finally but no less important, please ensure that the emailaddress that you have set in your “mein o2” is current, as any offer will be send there.

 

Kind regards, Sven

Hi I made an alternative thread asking something similar—when you change your package does the contract reset in terms of minimum time requirements? I have been on my current package (XL) long enough that I can end the contract at a months notice, however, if I change it to L or M, does it mean now I will have to keep the contract for 24 months minimum?

 

Thanks

o2_Andrea
Benutzerebene 7

Dear @matfior ,

I already sent you an offer for the o2 My Home L in another post, so i think this post is already done, isn't it?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @Internetuser007 ,

please keep your request in your post and don't spread it over the o2 community. We will answer you there in due time. Please take a look at our netiquette. Thank you for your understanding.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
M
Rang

Dear @matfior ,

I already sent you an offer for the o2 My Home L in another post, so i think this post is already done, isn't it?

Kind regards,

Andrea

Hi Andrea,

where? I can’t find it. Please note that I would like to switch from the old L package to the new one.

 

Regards,

Matteo

o2_Andrea
Benutzerebene 7

Dear @matfior ,

oh sorry my fault, I saw a tarriff change in January, but missed the year it was 2022 not 2023. 🙄

I have just sent you the new offer.

If you want to accept it, you can do so directly via the link on the landing page. Only if you confirm it there, the order will be executed for you. Otherwise, the order will be deleted automatically after 8 days.
In accordance with the Transparency Ordinance, I would like to draw your attention to our product information sheets, which you can download and view at www.o2.de/produktinformationsblatt. All product details are listed there (in German). All product details are listed there (without discounts).

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @matfior ,

I wanted to ask you today again if everything went well with the changeover and if you are satisfied with the new tariff.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
M
Rang

Yes, all was smooth and thanks for everything!

o2_Andrea
Benutzerebene 7

Dear @matfior ,

that sounds wonderful. Feel free to contact us again if we can support you.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

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