My internet from O2 dont work for more than a week now. The hotline dont do anything To help, we try support in english, but the person always transfer To someone who is not able to support. We paid more than 150 euros in the bill this month for a service that is not being delivered. Terrible service!
Edit o2 Giulia: moved to English Community: Broadband/DSL
I am having the same issue. I have called the hotline every single day and have gotten no answers! I am so frustrated
I use fritzbox 6660 with cable. Not really sure how to answer the other questions but here is a picture.
It is not rented I purchased it and it was activated March 11 and then stopped working March 17
Hi
welcome to our community and thank you for your patience 
What is the current state of affairs with you? Have you been able to establish a connection with your connection in the meantime? If not, please tell us what kind of connection you have (cable, DSL or Homespot) and which router you use.
Best regards
Larissa
Hello
I welcome you to our community as well and thank you for your patience.
I saw that you have contacted our colleagues from the technical department again. I see that your connection seems to be working by now, is that correct?
Best regards
Larissa
Yes it is now working, but it was 2 weeks where it didn’t work and I was paying full price. I filed for a claim but have not yet received any information on this.
Dear
It's great that it's up and running again. 
I see that there has already been a ticket for you since March 31st because of the compensation. However, this has not yet been processed. So I assume that the relevant colleagues are taking care of it.
However, I can't say how quickly that will happen. For me, it currently looks like everything is being processed.
Kind regards,
Andrea
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