English O₂ Community: Broadband & Landline

I reset the O2 6431 router while troubleshooting a DSL issue and now it doesn't connect at all. The Info light is red while all the other lights are green. The telefon and Internet lights don't go up at all. So I don't have both telephone and internet. The router software(o2.box) doesn't respond to any links except for the "StartSeite" link. The Kennwort, ZugangsPIN and other links don't respond at all. Has anyone reset the O2 6431 router and know how to get it back to work?

I have already submitted the Kündigungsvormerkung on April. 31. I was told I will receive confirmation by mail but I dont received any yet. Also as I see i get charged for the next month and also get the following email  Dear Rendak, now the time has come, your DSL connection is switched on 5/15/2017, your order is now in Step 5: Installation of your connection. Please note this is the evidence of https://o2.de/goto/installierung , you'll find all information about a successful start with CO2 DSL and can immediately start surfing and phone calls on the day of the circuit. regards Your O2 Team  Since I am left Germany I would like to know how long would it take to get the confirmation as well as instruction of what else to do following that.   I have read numerous posts of

Dear customer servie, I signed a 2-year contract which began to be effective in May 2013 and my package costs 24,99 euros per month. I want to cancel this contract. The reason is that I will leave Germany and go to Taiwan for exchange program. I will leave Germany on July 19th, 2014. Therefore, I would like to officially cancel my contract before July 19! I now have following documents; (1)    Photocopy of my passport (2)    Photocopy of my Germany visa (to prove that it only lasts until end of July 2014) (3)    Photocopy of my Taiwan visa (to prove that I will really go to Taiwan) (4)    Photocopy of Taiwanese university’s exchange student admission letter (to prove that I will really join the exchange program) (5)    Photocopy of airplane ticket (to prove that I will leave Germany on July 19, 2014) I think the company also wants the leaving-the-city form from the city in Germany that I live in

Dear Service team,   I am customer of O2 Blue All-in S package from 11.11.2013. Actually I am a master student here in Germany and right now I will be finishing my course in the month of October and will be going back to my home country once for all and won't be coming back again. I would like to know what are the documents that I need to submit to Telefonica for the cancellation of the contract? Also how much do I need to pay for the cancellation?   Thanks a lot for your help!!   Regards Vin1985

I dont have internet since I bought , I would like to cancel my contract since its 14 days not yet completed . I have called 4 times customer care, they told will call back and I am waiting for long time in the queue and no response from O2 , seriously I fed up of your customer service. I am O2 customer from the beginning ; Now I really worried about your technician and the employee , I am really sorry for this. But I cant survey in my without internet connection , Hope some response I get here

Hello.  Excuse me, my German was not good enough to complete questions on phone helpline.  I tried to call 3 times but I could not understand all instructions. I will finish my job and will leave Germany and and de-register with Rathaus on 16/01/2016.   I will want to Terminate my Phone contract at this time.  What will I need to do next ? Thank you...

Hi there - yesterday the red info light came on. It says I have to enter my Zugangs-PIN which I have done many times from several different types of internet browsers. I am entering the correct PIN but it keeps rejecting it. We called customer service last night and they said someone will ring in 48hrs but I really need the internet for my work :frowning .   So..   DSL light = Green WLAN = Green   Info = red   Entering Zugangs-PIN doesn't work and it says the box is locked. How do I unlock the O2Box as it seems the phone line is communicating properly. Thanks - I am desperate. I have clients waiting for my work but can't sen it to them!    

Dear O2 staff, Could you please clarify how to cancel O2 DSL contract? I have an option to cancel it with 1 month notice period, but I have free router, what should I do with it? I send post letter to main office in Hamburg with this question 1 month ago but there is no answer. Thank you in advance.

Hello, I just activated the high speed option and received a new router (o2 HomeBox 6441) which replaced my FritzBox 7270. I am sorry to say this, but I am having a terrible user experience with it. After logging in on the web panel and setting it up with the PIN, it was impossible to even change the SSID name or the password. The router won't even save the configuration data (web browser displays an "invalid response" page...). Pressing the Enable / Disable WLAN button on the web interface has no effect whatsoever. The UI is oversimplified and as a power user I am really missing lots of features in it. Long story short, I am very frustrated with this router (and in general, with the fact that o2 forces its customers to use subpar proprietary hardware, when any other router on the market could do the trick) so much that I am actually considering rescinding the option altogether, if not the whole contrac

Hello, Once again I am experiencing problems with my DSL. And once again, I get absolutely ZERO help from O2. A technician was supposed to fix the problem yesterday and I was meant to receive an SMS saying it was fixed. 5 hours later, nothing so I called back and didn't get any new information except it wasn't fixed yet, sorry. The red info light is on on my homebox 6641. I have done three resets and even tried a different router but the same light comes up. Can anyone help me?? Is there a PIN I need to enter? I have tried logging on to 192.168.1.1 but the site is no longer available?? I need wifi for work and am now behind and of course I do not expect this to be fixed my O2. My German speaking skills are minimal as I am only in A1 and as soon as I don't speak German with them they either hang up if I am lucky, I may get transferred to an English speaker but that's only happened a couple times now. I am beyond frustrated

Hi there! May be that's not right place for my problem, but I need a help. I made a contract with O2 DSL Internet and fixed phone line and it work pretty good. There are also 2 sim cards as O2 sim plus flex (using by me and my wife). For unknown reason  it was rejected to give 3rd sim plus flex for my daughter. I tried to order for her Kombi-Forteil Blue Smart Sim card. It was a middle of December 2015. First time it was reported that sim card is delivered by DPD to my home. My wife spent whole day at home but nobody brought it. My colleagues call to O2 support and it was advised to order card once more with my office delivery address. Same was done, but with the same result - I kept an eye on DPD web site and it was reported that sim card is delivered, but nobody came. My German colleagues called to O2 support once more and explained the situation. It was promised that sim card will be send by normal post. After so

Hi, Is it possible for me to transfer my DSL contract to another person? I live in a student dorm and the contract is in my name with my neighbour also sharing it. I will be leaving Germany and if I could transfer the connection and contract to his name that would be great! Thanks!

Hello, My O2 DSL contract will be ending on February 29, 2016. The payment is usually taken from my bank account on the 29th of each month. However I will be leaving the country on the 25th and will also be closing my german bank account at that time. I would like to know how I can make the final regular payment in advance of this. thank you very much, Erik

Hello, Sorry that my german is not so good! I hope english is ok. I sent in a letter to O2 asking to cancel my contract for February 29, 2016... but the letter was returned to me today. For some reason it did not arrive at O2. So I am posting here: Could it be arranged that my contract will end on February 29, 2016. I am giving 3 months notice! I will be leaving the country and moving to Canada. Thank you very much, Erik

Dear O2 team I have DSL contract with minimum contact period by 26.06.16. However, I would like to terminate the contract earlier, on 31.03.2016, due to my family's move to Korea. Heard that there is "Sonderkuendigung", which could be my case. Please advise me how I can handle this process, and please send me forms or documents if you necessary. Thank you for your help in advance. Best regards, Jong-Uk

Edit: Beitrag verschoben und Rufnummer enfernt (andante) I’m an exchange student study just one semester at Mannheim University. On August 23th, I bought a 02 blue flex contract sim card which would cost me 10 euro/month and I was persuaded to pay 30 euros for a valid fee which can enable me to drop out from the contract whenever I want. Nowadays, I’m going to leave Germany in January 10th since I only exchange for one semester. I once thought what I paid for 30 euros for the flexibility means that I can cancel my contract directly at one of the shops in Mannheim. But yesterday(December 24th) when I went to the O2 shop located at P5 on the main street of Mannheim. The two female shopkeepers just told me I can’t cancel my contract directly and I must write a letter to the headquarters. I just wonder I paid the 30 euros for what? I would not pay the e

Hello, I signed two year o2 contract in Oct2012. After two years I wanted to terminate my contract, so I sent  a cancellation request letter in Aug2014. But O2 did not process that letter( I got acknowledgement that o2 is working on my request, but my contract got renewed). This year I also sent a letter for termination but haven't got any acknowledgment. Is there any way I can cancel my contract. I am planning to move from Germany , and hence I want to cancel the contract. Thank you.