Hello @Conce ,

welcome to the o2 Community .

We can only measure if a connection via DSL or Cable in your case is possible for the building itself. If your apartment is lacking the tv-socket that you need for the use of a cable connection, then this falls into the responsibility of your landlord as it is his property.

You’ve checked everywhere that you do not have a wallsocket for tv-cable? These come in a few variants of usually two or three connectors.

Kind regards, Sven

hello Sven, it has the socket, but does not work. My landlord is in charge of the problem but all he can do is call fot a technician to check it. Also I booked for a technician and o2 said they came twice and now I can not book another appointment. They didn’t come! I was here both days. The o2 service said that they would write en email to see my case and then see if they can send a technician for a 3rd time, which will take ages again. 

I would really like to cancel all, but o2 policies are like you are trapped for ever. 

Hello @Conce ,

as the infrastructure is from Vodafone they also sent out the technicians, I see that you’ve asked for a new date and this was forwarded to Vodafone, so I’m sure you’ll soon have a technician coming out to you. Please just have a little patience.

Kind regards, Sven

Thanks Sven, I will let you know how it goes. 

Hi again, I am still waiting for a technician to fix an appointment. 

Hello @Conce ,

I’m sorry to hear that. From what I can see in our systems, there was an attempt at the 2nd November and after that failed you told us the number of your landlord, so that he can organise the next appointment, but sadly enough we haven’t received any response yet concering any new appointments or contact.

Kind regards, Sven