Hi,
It has been 3 months since I terminated my internet subscription, you are still sending invoices! I delivered the modem to you, I received a cancellation confirmation e-mail from you, there are screenshots below. Why is the invoice still being sent? It has been 3 months since I left Germany, closed my bank account, moved abroad. What invoice is this?
Edit o2_Antje: Personal Data deleted an relocated to English Community / 15.05.2024
Don't post personal information in a public forum!
Look at page 2 of the invoice. It will tell you what it is for.
If I make SEPA from my friend's account to which iban number, this invoice will be closed? I have closed my bank account, so the iban he is trying to withdraw automatically is closed and he cannot withdraw!!!!
Don't post personal information in a public forum!
Look at page 2 of the invoice. It will tell you what it is for.
I couldn't find a mail to tell them my situation. If there is one, can I send it directly there?
So presumably this invoice includes fees because the final invoice was not paid due to the direct debit failing. You can pay it by bank transfer:
Telefónica Germany GmbH & Co. OHG
Bank: HypoVereinsbank AG München
BIC/SWIFT: HYVEDEMMXXX
IBAN: DE16 7002 0270 0005 7131 53
Be sure to put the customer number and nothing else in the reference.
Hello
welcome to the o2 Community 
.
As bs0 already wrote, you can make a transfer from another account, it’s just important that you enter your customer number as the reference, so that the paid sum can be added to your account. If you have any further questions about this, please let us know.
Kind regards, Sven
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
