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So how do i change my tariff from XXL to XL ?.

I have a contract for 24 months and I  asked my O2 customer care executive to get me O2 my home XL onnection. But because of his carelessness they put XXL instead of XL in the contract. I have signed via electronic machine which wont show what is in the contract. I asked them 2 times, but they told me to change when i receive an email when they  install  the router. But after installing the router i dont get any email regardin g to change the offer. So how do i change my tariff from XXL to XL ? Or is it difficult to change within the first month how do i cancel the contract? 

 

Thanks in advance

 

edit o2_Solveig: verschoben von DSl → English o2 Community : Broadband/DSL

If the contract was concluded incorrectly in an o2 shop, the contract would have to be cancelled by the shop and a new contract would have to be concluded there according to the desired tariff. 

Hi @AryanNandhu, 

welcome to our English Community. Nice that you decided to get an internet-contract with o2.  

I agree to @blablup. Did you order the contract in one of our shops or online/ by telephone?

If you ordered the contract online/ by telephone, you have a withdrawal-period of 14 days. 

Please see here some instructions concerning how to revoke a contract. 

If you need any further assistance, just let me know. 

 

Loving greetings,

Tobias

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