Hello Team,
I am using ‘O2 my Internet 150 Online’ since Oct, 2023. I saw the ‘o2 Music Paket’ and ‘o2 Unlimited Games’ are activated in my account automatically and my bill became 37,47 EUR last month (instead of 24,99 €)! I never signed up for these ad-ons. I manually canceled them now. Please make sure this will not happen again and refund the amount.
Regards!
Renjith
Lösung von o2_Giulia
Hello
welcome to our o2 Community 😀
I was happy to take a look for you, the subscriptions have been canceled, everything is fine.
I will refund you the fees charged. The credit will automatically be applied to your next bill.
Please let us know if you have any further questions.
Best regards
Giulia
I have already notified about this in the following thread 5 days ago and no response received yet. So, opening a separate thread.
Hello
welcome to our o2 Community 😀
I was happy to take a look for you, the subscriptions have been canceled, everything is fine.
I will refund you the fees charged. The credit will automatically be applied to your next bill.
Please let us know if you have any further questions.
Best regards
Giulia
For readers: Posts moved to Unwanted service activation! | O₂ Community (o2online.de) 🙂
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