Hi,

Today I received my new bill and I found that something called Mehrwertdienste with 4.49 € is in my bill. Then I checked the contracts and I saw from this month O2 music is activated. Why this happens without my request? Please deactivate O2 music and refund the cost.

Thanks

edit o2_Gerrit 27.08.2024 double posting moved to original post

You can deactivate the service in the customer portal and request a refund by sending an explanation using the contact form: https://www.o2online.de/service/kontaktformular/.

Posted twice.

https://hilfe.o2online.de/questions/935003

edit o2_Gerrit 27.08.2024 answer in double posting moved to original post

I didn't activate it. My question is why it activated spontaneously?

Hello @Hassan Shariat 

Welcome to our community 

It's annoying that you have a subscription that you didn't knowingly take out. Great that you noticed it quickly.
Good question, how did o2 Music activate for you? It is not automatically booked by us. Are you using your cell phone alone or did someone else also have access to it and accidentally book it?
Advertising for it is displayed on various websites, and you can also book it there.
Best regards, Kathi 

Hello,

This month, I had same issue. There is an item called Mehrwertdienste in my bill that costs 4.49 Euro. I didn't activate any services. Why this problem happens every month?

Please check it and cancel all of unwanted services.

Hello @Hassan Shariat,

Did you manage to deactivate it? If it is not displayed here, it is no longer active: https://www.o2online.de/entertainment/wallet

Have you written to the contact form as suggested by bs0? Have you already received an answer?

Kind regards, Lea

Hello,

Yeah I checked it. There is no Abo services. In my bill, there is no details about that service too.

Anyway, O2 have refund it and I hope next month don't  happen again.

Best regards

Edit:o2_Lea/21.10.24/Vollzitat entfernt

Hello @Hassan Shariat,

Great that it worked out and you got a refund. Should there be anything again, please contact us at any time. 

Kind regards, Lea