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My charge is vanished and no package is activated.

Hello,



My 10 Euro charge is consumed after exactly charging it, unless I have no automatic settings and configurations!



I'm really sad of this inconvinient happenings and I think most probably is because of my poor German understanding and cann't completely understand what is going on in my profile!

now I booked smartphone package of prepaid 1.5 S data and it's waiting for charge!



would you please check my profile!

Thanks in advance.
Hi @Minami,



thanks for your message.



I am ready to help you.



I can see that you loaded a credit of 10,00 € on 27th August. Additionally, I see that you used this credit for the order of the package "o2 my Prepaid S" with the amount of 9,99 €.



Is this correct?



Or would you like to order the package "o2 my prepaid Data Pack S"?



If you like, I can change that for you.



I am looking forward to your reply.



Loving greetings,

Tobias
Hello Tobias,



Many thanks for your reply and considerations.



I loaded 10,00 € credit, I ordered "o2 my Prepaid S" with the amount of 9,99 €, but it's not active and I don't have credit in my acount.



I would be thankful to have my o2 prepaid S with amount of 9,99 € activated.



Regards,

Minami
Dear @Minami ,



the o2 My Prepaid S Pack was activated August 27th. Then the pack was deactivated in the online selfcare section, maybe this was unintended. 😕 Then you booked it again, but at this time, there was no credit left, so it went to the queue.

I now deactivatetd that pack in the queue and booked a new one for you. You can use it until September 25th (28 days).



Kind regards,

Andrea
Dear Andrea,



Many thanks for your consideration.



Regards,

Minami

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