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Dear O2 staff,



I ordered a new DSL contract with O2 about 20 days ago and a technician should have shown up in this morning (05/11, 8:00-12:00), but he did not.



Also I cannot call the hotline because I do not speak English. I tried several times but did not understand the instruction.



I cannot check my order status, too. When I try to check, it always says

"Unfortunately, this service is currently not available for technical reasons."

My order number is CINAo2N02994896B.



Now I'm really not sure what to do.

I don't have any internet connection in my apartment, it is very inconvenient.



It would be great if you could help me.
Hello,

as far as i can see you already were in touch with our DSL hotline. Unfortunatley the connection could not be activated due to a missing free line :-/

We are in touch with the local provider to have a look into this and ger a free line as soon as possible...

Regards,

Lars
I have exactly the same problem, and don't know how to proceed, can someone help me out? @o2_Lars



My order number is: POS-18003812-9502182

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