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Terminate contract at the end of two years

Adithyan Ilangovan
Neuling
Hi All,

I had a 2 year contract. It ends at October, 2015.

I do not want the contract to extend automatically.
So I wrote a letter (in German) asking to terminate my contract.
I faxed it to :

Telfonica Germany Gmbh & Co OH
Kundenbetreuung
 90345 Nurnberg.

I faxed this letter 3 weeks back, on 21.06.2015. I have not heard back from 02 since then.

I also tried to "Kündigung vormerken" in my Mein02 profile. I tried calling 040 - 51 900 66 58.

But the land-line kept playing some music, nobody was picking it up I guess.

And I tried to call customer service, but my German is bad. I cannot speak German.

I am little worried now. I dont want the contract to extend automatically.

I need a confirmation that the message has been received or something like that.

Thank you very much for your help.

Cheers,

Adithyan I

Lösung von o2_Carina

Hello Adithyan,

we recieved your cancellation, but without your signature. So it is necessary that you sent us your cancellation with your signature.

Regards,

Carina

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5 Antworten

o2_Carina
  • o2_CarinaTeam
  • Team
  • 10793 Antworten
  • Lösung
  • 13. Juli 2015
Hello Adithyan,

we recieved your cancellation, but without your signature. So it is necessary that you sent us your cancellation with your signature.

Regards,

Carina

Adithyan Ilangovan
Neuling
Hi Carina,

Thanks for your reply.

I remember I had signed the letter, scanned it and sent it in fax.

Do you mean the letter is valid only if I send by post?

Also, if I send it by post now, will it still be valid?

Please let me know.

Regards,

Adi

bs0
Profi
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  • bs0Profi
  • Profi
  • 42097 Antworten
  • 27. August 2015
o2 often rejects termination letters with signatures that are scanned. If the entire document was scanned with the signature on it (i.e. for the purpose of faxing it) then they should have accepted it, however. @o2_Carina‌‌ Was there no signature or was it rejected because it was scanned?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Adithyan Ilangovan
Neuling
Thank you.
If I sent a signed letter in post now, would they accept it?
My contract ends on Oct 7th, 2015.

Please let me know.

o2_Julia
  • o2_JuliaTeam
  • Team
  • 399 Antworten
  • 27. August 2015
Dear Adithyan,

as long as you signed your cancellation letter this time, I am positive that your cancellation will be accepted.

Best regards,

Julia

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