Hello,
I went to Switzerland in the beginning of the month and used data roaming. After that I got a message saying that roaming charges will be capped at 59,50 Euro. I did not deactivate cost protection and I still got charged 120 Euro! Please review this and refund the extra amount deducted.
edit o2_Solveig 01.10.2024, 13:25 Uhr verschoben von Mobilfunkdienste → English o2 Community: Mobile
Lösung von Aguha
Just spoke to o2 on live chat. They confirmed that they will refund. Thanks!
Do you have a screenshot of the invoice without any personal information. And what is your tariff called?
Hey
welcome to the o2 Community. 💙
It's great that you've already contacted the chat. Did you have a good time in Switzerland? How was it there?😊
Kind regards, Lea
Hey
I hope everything is all right with you. Feel free to contact us in the community at any time if you have any questions or uncertainties. 😊
Kind regards, Lea
Hello
Yes it was a great time! Thanks! The problem with the roaming charges has been resolved successfully!
Edit:o2_Lea/21.10.24/Full quote removed
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
