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6
Neuling

Hello. My mobile contract payment failed so I have paid manually now but instead of giving customer number as reference I mentioned contract number in reference. Please help?

Edit o2_Vivian: verschoben o2 My Home Vertrag & Tarife zu English o2 Community: Mobile 04.05.2023/08:15 Uhr

Lösung von o2_Andrea

Dear @677ana ,

I am still waiting for your reply to my private message.

@Triskilia : It is of course a good idea to transfer the outstanding payments yourself, because then you will not have to pay any reminder fees. However, the correct customer numbers should also be given so that the payment can be assigned.
Of course, you can also simply wait until the next invoice arrives, then the amount due and the additional costs will be invoiced.

Kind regards,

Andrea

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    9 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 9. Mai 2023

    Dear @677ana ,

    welcome in our community. 🌺

    I am writing you a private message from o2_Support as I need some data from you.

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    RhobarDerIII
    Einer Person gefällt das
    • RhobarDerIII
      RhobarDerIII
    6
    Neuling
    • 677ana
    • Autor
    • Neuling
    • 3 Antworten
    • 9. Mai 2023

    Hello. Thank you for your response. My payment was successful. I can see that in my O2 app that I paid the amount.

    Thank you.

    Triskilia
    Profi
    Forum|alt.badge.img+1
    • TriskiliaProfi
    • Profi
    • 1583 Antworten
    • 9. Mai 2023

    Maybe you shouldn't do that (or o2 doesn't want you to?) but usually you can just wait and see. Because at the latest with the next payment due, the open amount will be debited again. So you pay the last amount and the new amount together automatically. @677ana 

    Am I right @o2_Andrea ? Because that's how it was for me.

    RhobarDerIII
    Einer Person gefällt das
    • RhobarDerIII
      RhobarDerIII
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • Lösung
    • 10. Mai 2023

    Dear @677ana ,

    I am still waiting for your reply to my private message.

    @Triskilia : It is of course a good idea to transfer the outstanding payments yourself, because then you will not have to pay any reminder fees. However, the correct customer numbers should also be given so that the payment can be assigned.
    Of course, you can also simply wait until the next invoice arrives, then the amount due and the additional costs will be invoiced.

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    RhobarDerIII
    Einer Person gefällt das
    • RhobarDerIII
      RhobarDerIII
    M
    Lehrling
    • mtjessy
    • Lehrling
    • 24 Antworten
    • 30. November 2023

    Hallo, I ordered iphone 15 pro max without o2 tariff. I have to pay 69 euros for 24 months. Last week i got a letter from o2 saying that the payment will deduct on November 28. But till now the money is not deducted. Why this happens?

    o2_Flo
    • o2_FloTeam
    • Team
    • 13177 Antworten
    • 7. Dezember 2023

    Hey @mtjessy 
    welcome to the o2 community! Thanks for your patience. 💙
    How are things looking so far? Has the money been deducted? Maybe it was because of the upcoming weekend that the money was not deducted. 

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
    A
    Neuling

    Hello 👋 

    unfortunately I have payment problems for tariff charge. 
    please as soon as possible contact me.

    XXXXXX

     

    Thanks.

    Amirhossein Aleemohammadi

     

    Edit o2_Sven 18.01.2024/13:34: Removed personal information

    bs0
    Profi
    Forum|alt.badge.img+9
    • bs0Profi
    • Profi
    • 41909 Antworten
    • 15. Januar 2024

    Don't post your email address in a public forum!

    If you explain your problem, maybe somebody here can help you.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • 15517 Antworten
    • 18. Januar 2024

    Hello @Amirhossein Aleemohammadi ,

    what kind of issue do you have with your payment and the tariff change? We’d be happy to help you in any way we can.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr

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